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Contact

How Can We Help?


Questions about robot mowers, smart toilets, or your recent order? Our team is ready to help you find the right answer.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel


Email

support@AutomataHomeShop.com
Replies within 24 hours

Phone

808-386-3676

Mon–Fri 9am–5pm EST

Hours

9-5 EST Monday-Friday

Closed holidays and weekends
Quick Answers

Frequently Asked Questions


How long does shipping take for my order?

Orders typically ship within 1 to 3 business days. Transit time runs 5 to 8 business days, so you can expect delivery within 6 to 11 business days from the order date. Every shipment includes tracking so you can follow your package along the way.

Where do you ship?

We ship within the United States

What is your return policy?

We want you to be happy with your purchase. If something is not right, please contact us within the return window outlined on our Returns & Exchanges page. Our team will walk you through the process and help you get things sorted as quickly as possible.

Can I exchange a product for a different model?

Exchanges depend on product availability and condition. Reach out to our support team with your order number and the model you are interested in, and we will let you know what options are available. We do our best to make the exchange process smooth and straightforward.

How do I choose the right robot mower or vacuum for my space?

Each product listing includes detailed specifications such as coverage area, runtime, and smart features to help you match a product to your space. If you are unsure which model fits your lawn size, pool dimensions, or home layout, send us a message and we will help you narrow it down.

Do your smart home products require a specific app or hub?

Connectivity requirements vary by product and brand. Each product page lists compatible apps, Wi-Fi requirements, and whether a separate hub is needed. If you have questions about compatibility with your existing smart home setup, our team is happy to help you confirm before you buy.

Do you charge sales tax? 

Sales tax, if applicable, is calculated and displayed at checkout.


Owned and operated by Automata Home Shop
We are an online only retailer without an in-person store.